Blog

Practical writing on getting AI into production: framing, ontology, data, agents, deployment and what happens after go-live.

How much really goes through untouched

Straight-through processing is the headline number of every automation programme and the easiest one to flatter. Four definitions decide whether it means anything.

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The first hour of an agent incident

When an agent does something nobody intended, the first hour depends on decisions made months earlier: its identity, its logs and who can switch it off.

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Adoption is a budget line, not a hope

Every transformation plan has a technology budget and an adoption paragraph. That imbalance predicts the outcome more reliably than anything about the technology.

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Retry the model, never the payment

Pipelines that mix models with ordinary systems retry constantly. Unless every step that changes state is idempotent and recorded, a retry becomes a duplicate.

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The AI feature nobody dares to change

A live AI feature with unmeasured quality becomes a liability the day its model is retired or its bill grows. What taking it over involves, and what to expect from it.

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The AI policy people actually follow

Most AI policies are written to satisfy a risk register and are ignored within a month. The version that works is shorter, more permissive and considerably more useful.

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AI systems do not crash. They drift

Conventional monitoring watches for things that stop. The failure mode that matters here produces no error, no alert and perfectly formatted answers that are quietly worse.

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Your design team and its first AI product

An in-house design team knows your users and product. What it usually lacks is a language for software that is sometimes wrong, and that is quicker to add than to hire.

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The AI feature works. Nobody uses it

When an AI feature is technically sound and usage is flat, the instinct is to buy a better model. The problem is usually the interaction, and it is cheaper to fix.

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The model proposes, the code decides

Hyperautomation works when each step goes to the right worker: the model reads and drafts, deterministic code checks and commits, and people take what is left.

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